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Author Topic: Launch and then Crash?  (Read 4461 times)

Silex

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Launch and then Crash?
« on: August 13, 2019, 05:36:02 AM »
I'm excited to try out this game, and had it running last night after downloading it; I got to the menu in the game, was satisfied, and set it aside to play today. Now, for some reason whenever I open the game, the splashscreen pops up, I click launch, then an error pops up reading "Error in sound initialization, proceeding with sound disabled. org.lqjgl.openal.AL10.nalDistanceModel(I)V". I click OK, it attempts to load the game, and I then get another error after it completes the loading bar stating "Fatal: org.lwjgl.openal.AL10.nalListenerfv(IJ)V Check starsector.log for more info."

Looking at the log and Ctrl+F 'ERROR' shows roughly 5 or so errors revolving around not being able to find OpenAL. I am not computer savvy so if there is a simple fix I'm sorry to bug y'all (no pun intended), just don't know why it would work last night and not this morning. Any help would be appreciated!

Also, I've updated my Java and deleted then re-downloaded the game to see if that would fix things, and it did not.
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Alex

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Re: Launch and then Crash?
« Reply #1 on: August 13, 2019, 07:41:33 AM »
Hi - sorry about the trouble! There can be multiple causes of this. The simplest one would be if you don't have any kind of sound output device plugged in - headphones, speakers - and try to run the game with sound on.

You can also try running the game as administrator (right click icon, "run as administrator").

If neither of these helps, read on!

The game uses dll files (basically, a library with some code) to make sound work. These files are named OpenAL32.dll and OpenAL64.dll, and are found in the game's folder, in starsector-core\native\windows. Sometimes, because <windows reasons>, if another application has already loaded a file with the same name, the game will be forced to use that version of it instead of the one it comes with. There are many versions, and if the one that's loaded is incompatible, this crash will happen.

The first thing to try would be to go here and download and run the OpenAL installer, then reboot and see if it helps. If *that* doesn't work either, let me know - there are a couple more things to try to get it working, mainly involving getting rid of the other files.
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Silex

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Re: Launch and then Crash?
« Reply #2 on: August 13, 2019, 10:40:59 AM »
Wow, what an incredibly quick response! I appreciate the help immensely; I know you've probably gotten quite a bit of traffic the past week since that video went up by Sseth, but I'm floored at how active you appear to be through all of this.

I updated my system, checked the sound, ran as administrator, and it's now up and running with sound. Thanks for helping me fix it, I can't wait to experience the game!
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Alex

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Re: Launch and then Crash?
« Reply #3 on: August 13, 2019, 11:08:57 AM »
You're very welcome - happy to help, and glad you got it working!

Quote from: Silex on August 13, 2019, 10:40:59 AM
Wow, what an incredibly quick response! I appreciate the help immensely; I know you've probably gotten quite a bit of traffic the past week since that video went up by Sseth, but I'm floored at how active you appear to be through all of this.

I think today is the first day I got to do a bit of actual dev work, but I'm certainly not complaining :)
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