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[Piconavas]

I’ve seen other similar threads on the forum regarding this issue, but I haven’t been able to resolve the problem by reading them. It doesn’t help that I’m not very tech-savvy when it comes to computers.

That said, my issue is that I can't get the application to run. I bought the game two years ago and was able to play it without any problems on this same system and OS, without needing any modifications or configurations. However, a couple of days ago, I decided to format my PC and reinstall Windows 10. At the same time, I updated my NVIDIA drivers. Since then, I’ve been experiencing this issue.

I noticed that some forum discussions about this specific problem mention setting the display to 32-bit mode. However, I haven't found this option in Windows 10 settings. Additionally, I’m not sure if this step is even necessary, as all the cases referencing this solution are related to Windows 7 and Windows XP.

Here are my system specifications:

OS: Windows 10 Pro N
CPU: Intel Core i7-10750H @ 2.60 GHz
RAM: 16 GB
GPU: NVIDIA GeForce RTX 3050 Ti Laptop

Finally, I’m attaching the error log.

[Alex]

Hi - sorry about the trouble! This looks like it's likely to be a graphics driver issue. I would recommend uninstalling the graphics driver (using the DDU utility to make sure it's a "clean" uninstall) and then to install the latest version of the driver.

You can read about DDU here:
https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

[Piconavas]

Hi, thanks for your quick response.

I followed your recommendation and used DDU to perform a clean installation of the drivers. However, the issue persists.

I’m attaching the log file again.

[Alex]

Thank you for trying it! Hmm. It's possible that it's actually an issue in the latest version of the drivers, then - can you try an older version, say from a year ago or thereabouts?

It's also possible for other software to interfere with the game, for example MSI Afterburner has been known to cause issues, and likewise occasionally with video capture related software.

[Piconavas]

After experimenting with the drivers, I remembered that when I first bought the laptop, it was recommended to install the GPU drivers provided by the manufacturer (MSI, in my case). So, I went to their website, downloaded the appropriate drivers for my device, and that solved the problem.

Ultimately, the issue was on my end—I simply didn’t have the correct setup.

Thanks for the support!

[Alex]

Ahhh, nice! I'm glad you got it sorted out, thank you for the update!