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Author Topic: Pre-Order code not received  (Read 296 times)

unlimit231

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Pre-Order code not received
« on: February 04, 2023, 09:27:03 PM »

It has been a while since I used Paypal to close the deal, but I still have not received the activation code.
(BMT Micro Order ([removed]))
Can you help to check it? Thanks!

(Removed the order id -Alex)
« Last Edit: April 04, 2023, 09:01:33 AM by Alex »
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Alex

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Re: Pre-Order code not received
« Reply #1 on: February 04, 2023, 09:30:12 PM »

Hi - I'm sorry about the trouble! I'm not seeing any orders for that number or for the email you registered on the forum with. Would you mind sending an email with your info to orders [at] bmtmicro [dot] com? They should be able to tell you what happened.
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unlimit231

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Re: Pre-Order code not received
« Reply #2 on: February 05, 2023, 02:11:14 AM »

Hi Alex, I sent letters to [email protected] and [email protected] a few hours ago but received no feedback.
Can you also help to push from your side? thanks!
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unlimit231

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Re: Pre-Order code not received
« Reply #3 on: February 05, 2023, 05:15:29 AM »

quick update: just received the code, thanks!!
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Alex

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Re: Pre-Order code not received
« Reply #4 on: February 05, 2023, 09:37:05 AM »

Glad you got it, and sorry again about the delay!
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