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Starsector 0.97a is out! (02/02/24); New blog post: Simulator Enhancements (03/13/24)

Author Topic: Installer crashes on EULA page  (Read 362 times)

Red_Lightning

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Installer crashes on EULA page
« on: January 31, 2023, 11:27:21 AM »

Trying to install latest version onto my new PC. It crashes on the EULA page. I cant click "I agree"



All drivers up to date
disabled antivirus, firewall, defender, VPN.
at a loss at what to do next.
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Alex

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Re: Installer crashes on EULA page
« Reply #1 on: January 31, 2023, 11:41:59 AM »

Hi - sorry about the trouble, how very strange! Can you try running the installer in compatibility mode for windows 95/7/XP to see if that makes a difference? Also, running it as admin?

Rebooting might not be a bad idea either, just in case.

If all that fails: are you seeing any errors in Windows Event Viewer? That might point us as what could be going wrong here.

Edit: re-downloading the installer might be worth a shot, just in case something went wrong there. Also, what OS are you using?
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Red_Lightning

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Re: Installer crashes on EULA page
« Reply #2 on: January 31, 2023, 11:58:09 AM »

re-downloaded 4 times, each one has same problem.
Rebooting and compatability mode/admin not changing problem either.
OS is Windows 10 Home 22H2 19045.2546

Event viewer shows 2 events

first event : 19:54:58

Faulting application name: starsector_install-0.95.1a-RC6.exe, version: 0.0.0.0, time stamp: 0x4b1ae3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x4ae4
Faulting application start time: 0x01d935ade40837af
Faulting application path: C:\Users\liaml\OneDrive\Desktop\starsector_install-0.95.1a-RC6.exe
Faulting module path: unknown
Report Id: 7502e5c4-feb9-4683-b09c-324ce2356113
Faulting package full name:
Faulting package-relative application ID:

starsector_install-0.95.1a-RC6.exe
   0.0.0.0
   4b1ae3cc
   unknown
   0.0.0.0
   00000000
   c0000005
   00000000
   4ae4
   01d935ade40837af
   C:\Users\liaml\OneDrive\Desktop\starsector_install-0.95.1a-RC6.exe
   unknown
   7502e5c4-feb9-4683-b09c-324ce2356113


Second event: 19:55:02

Faulting application name: starsector_install-0.95.1a-RC6.exe, version: 0.0.0.0, time stamp: 0x4b1ae3cc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x5a5cb530
Faulting process id: 0x4ae4
Faulting application start time: 0x01d935ade40837af
Faulting application path: C:\Users\liaml\OneDrive\Desktop\starsector_install-0.95.1a-RC6.exe
Faulting module path: unknown
Report Id: 562115c3-9b1a-4048-a0c0-8ce2b0a4d90c
Faulting package full name:
Faulting package-relative application ID:

starsector_install-0.95.1a-RC6.exe
   0.0.0.0
   4b1ae3cc
   unknown
   0.0.0.0
   00000000
   c000041d
   5a5cb530
   4ae4
   01d935ade40837af
   C:\Users\liaml\OneDrive\Desktop\starsector_install-0.95.1a-RC6.exe
   unknown
   562115c3-9b1a-4048-a0c0-8ce2b0a4d90c
« Last Edit: January 31, 2023, 12:00:07 PM by Red_Lightning »
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Alex

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Re: Installer crashes on EULA page
« Reply #3 on: January 31, 2023, 12:10:20 PM »

Hmm. The only thing that comes to mind - I'm not sure, but maybe this is OneDrive related somehow? Could you try downloading it to a different folder on your harddrive (say, C:\games or something) and running it from there?
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Alex

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Re: Installer crashes on EULA page
« Reply #4 on: January 31, 2023, 12:12:53 PM »

Ah! Searching for the first error, "Exception code: 0xc0000005" yields some results.

https://www.diskinternals.com/partition-recovery/error-code-0xc0000005-in-windows-10-fix-it/

It looks like this *may* be a hardware or OS corruption issue? (Not vouching for the linked site by any stretch, just one of the first things that came up.)
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Red_Lightning

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Re: Installer crashes on EULA page
« Reply #5 on: January 31, 2023, 03:21:26 PM »

tried some of the options on that link as well as different folders.

no joy.

Thanks for the suggestion though.
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Alex

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Re: Installer crashes on EULA page
« Reply #6 on: January 31, 2023, 03:53:40 PM »

Augh! Not sure what else to suggest trying, my apologies!
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Histidine

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Re: Installer crashes on EULA page
« Reply #7 on: January 31, 2023, 05:07:28 PM »

Alex, can you provide the installation as a zip, since that's what the Linux version of the game does anyway?
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Red_Lightning

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Re: Installer crashes on EULA page
« Reply #8 on: February 01, 2023, 03:47:14 AM »

That gave me an idea, just installed it on my old pc and copied the folder over to the new pc.

Seem ok so far.
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Alex

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Re: Installer crashes on EULA page
« Reply #9 on: February 01, 2023, 09:26:26 AM »

Ah, nice! (I'm a little worried about your new PC, though. If I were you I might run a RAM test or something...)
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