Hi Alex,
Lots of players are losing their potential Contacts because the Intel isn't clear. They have 30 days to confirm that Contact and the Intel screen has the details. However, the alert just says 30d to develop the contact. If they do nothing, the Contact goes away.
There's nothing in the Tutorial that orients the player to Contacts but there could. The Officer at Ancyra, the Spy in DMS, the panicked guy at GAS or the Officer at Jangala would be the most obvious.
I know that you can make the Character button flash with level ups. Why not have the Intel tab flash with the Contact alert? For that matter, why doesn't Fleet flash when there are unassigned officers or unleveled officers? Or Command flash when unassigned Administrators?