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Author Topic: Game froze and died  (Read 7667 times)

Cosmitz

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Game froze and died
« on: April 28, 2017, 05:52:15 PM »

This is new. No mods, vanilla etc. Jre 7 u80 win 7 pro

-------------

Last lines of starsector.log are fine/nondescript:

27940292 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.missions.MarketProcurementMissionCreator  - Created MarketProcurementMission: food to Salamanca
27940617 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Raesvelg by 0.0016271373, is now 0.076881774
27940617 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Raesvelg by 0.002440706, is now 0.0787123
27940617 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Skathi by 0.0016271373, is now 0.07436612
27940617 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Skathi by 0.002440706, is now 0.076196656
27940617 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Ragnar Complex by 0.0016271373, is now 0.06166214
27940617 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Ragnar Complex by 0.002440706, is now 0.06349267
27940792 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.MarketConnectionActivityData  - Updating connection: [agreus|arcadia_station]: trade (s: 0, l: 0), smuggling: (s: 0, l: 0)
27941583 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.MarketConnectionActivityData  - Updating connection: [gilead|volturn]: trade (s: 0, l: 0), smuggling: (s: 0, l: 1)
27942073 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Nova Maxios by 0.0027833355, is now 0.03538546
27942073 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Nova Maxios by 0.0027833355, is now 0.03747296
27942073 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Tibicena by 0.0027833355, is now 0.034988236
27942073 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Tibicena by 0.0027833355, is now 0.037075736
27942086 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.MarketConnectionActivityData  - Updating connection: [chicomoztoc|jangala]: trade (s: 0, l: 0), smuggling: (s: 0, l: 0)
27942993 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.fleets.BaseLimitedFleetManager  - 29 out of a maximum 30 fleets in play for [com.fs.starfarer.api.impl.campaign.fleets.PirateFleetManager]
27942994 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.fleets.BaseLimitedFleetManager  - Spawned fleet [pirate raiders] at hyperloc Vector2f[-12517.046, -5370.1035]


---------

However, event viewer in windows:

Fault bucket 3927310064, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: java.exe
P2: 7.0.450.18
P3: 525404d0
P4: 1e37
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\UsersAppData\Local\Temp\WER42F2.tmp.appcompat.txt
C:\UsppData\Local\Temp\WER4A14.tmp.WERInternalMetadata.xml

These files may be available here:
C:\UsersAppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_java.exe_15ce7dfe5b183f86302af8bb9cd63d645220c0_4a455182

Analysis symbol:
Rechecking for solution: 0
Report Id: 099886ca-2c75-11e7-91f6-8c89a5c1485e
Report Status: 0



-----------------


The program java.exe version 7.0.450.18 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 8d4c
 Start Time: 01d2c040b748359c
 Termination Time: 169
 Application Path: Z:\Starfarer\jre\bin\java.exe
 Report Id: 099886ca-2c75-11e7-91f6-8c89a5c1485e


------------

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: notepad.exe
P2: 6.1.7601.18917
P3: 559ea8be
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 271a3634-2c75-11e7-91f6-8c89a5c1485e
Report Status: 1

-------------------

Attached hang files: https://www.dropbox.com/s/xisjx16u3evf8ul/AppHang_java.exe_15ce7dfe5b183f86302af8bb9cd63d645220c0_4a455182.zip?dl=0
« Last Edit: January 06, 2019, 02:12:57 PM by Cosmitz »
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Alex

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Re: Game froze and died
« Reply #1 on: April 28, 2017, 05:57:40 PM »

Huh, weird - I'll keep an eye out. Nothing particularly enlightening in the log, sadly.

Did it actually die or did you close it down after it "stopped responding"?

Are there any recent hs_errXXX files in the same location as starsector.log?
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Cosmitz

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Re: Game froze and died
« Reply #2 on: April 28, 2017, 06:01:52 PM »

Nope nothing. I was post combat, game froze. Waited a bit, 5-8 seconds. Didn't get a not-responding grayed out window or an hourglass, then it just closed down on itself without my interaction. Tried to sneakily F5, maybe-maybe the game would still take commands and save my game but no go.
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Alex

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Re: Game froze and died
« Reply #3 on: April 28, 2017, 06:04:36 PM »

Alright, thank you. Not sure what went wrong, but we'll see if anyone else reports it/whether it happens to you again/etc. Not entirely impossible that it was some kind of system hiccup, but it's so hard to say what it could have been.

One more question: was it after you'd selected some kind of menu option? Or was the game unpaused/transitioning from the salvage menu/etc? Basically, what state was the game in when this happened, i.e. "post combat", but more exactly?
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Cosmitz

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Re: Game froze and died
« Reply #4 on: April 28, 2017, 06:15:07 PM »

I had just finished a fight (bounty in some far away system), was a few seconds out, i think i was activating SB to get out or preparing to, but no, it didn't feel like it happened as an instant-result of an action i had done within the game. The game was 'at peace'. :P
« Last Edit: April 28, 2017, 06:16:59 PM by Cosmitz »
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Alex

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Re: Game froze and died
« Reply #5 on: April 28, 2017, 07:10:04 PM »

Thank you, will be good to have this info to compare notes in case it happens in the future.
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oreganor

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Re: Game froze and died
« Reply #6 on: April 29, 2017, 01:40:53 PM »

I have a savegame I can consistenly make it crash after docking to the nearby planet and repeatedly checking ship details in the buy/sell menu. If in the same savegame, instead of docking, I do the same on the fleet dialog so far after more than 100 ship detail windows opened, it doesn't crash.

I had another CTD were I was just flying on this same playthrough, but I don't remember the exact conditions nor I could repeat it right after suffering it.

Game Version: 0.8a-RC19 (Vanilla)
OS: Win 7 pro x64
Jre(Reported by java -version): 1.8.0_131

I compressed (using winrar) the entire savegame folder of the Captain and uploaded it to google drive, just in case it's an exotic state my savegame is, instead of a general bug:

https://drive.google.com/file/d/0BxOjT8xhbKf7TlJMWDBHckxrZzA/view?usp=sharing

If any additional info is needed/helpful I can provide it without problems.

EDIT: I haven't done anything strange on this playthrough... Just uninstalled the previous version, installed the new one and this is my 1st Captain, completed the tutorial and I'm just earning early income on the system I was pointed to after cleaning the jump nodes from pirate activity.
« Last Edit: April 29, 2017, 01:48:36 PM by oreganor »
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Alex

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Re: Game froze and died
« Reply #7 on: April 29, 2017, 01:47:15 PM »

Thanks! I can't reproduce the crash so far using that save (docked, clicked on the ? button for every ship in the fleet and most of the ships for sale).

Does an error message come up when there's a crash? What's in the log at the time of the crash? (C:\Program Files (x86)\Fractal Softworks\Starsector\starsector-core\starsector.log)

Side note: the game comes with its own version of java, so if you just ran java -version on the command line, that'll tell you the version of java on your system, not the one the game will use.
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oreganor

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Re: Game froze and died
« Reply #8 on: April 29, 2017, 01:57:37 PM »

Here is the complete log after cleaning the old one, rebooting the computer, started starsector, loaded the "faulty savegame", immediatly docked and spammed the ship details (crashed after the 4th window this time):

https://drive.google.com/file/d/0BxOjT8xhbKf7clE0NTBGb1hQb00/view?usp=sharing
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Cosmitz

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Re: Game froze and died
« Reply #9 on: April 29, 2017, 08:55:19 PM »

Ok. Happened again. Same situation, after combat (core worlds, not bounties), 4-5 seconds away, was not doing anything apart from moving away. This time hardlocked. Music continued playing, cursor/hourglass, game not responding.

Last lines out of starsector.log as *shrug* as ever (though given the progression of the events in resuming world-sim, it's very specifically stopping around the exact point):

9875331 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.fleets.PatrolFleetManager  - Spawned patrol fleet [Persean League patrol] from market Yesod
9875465 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Cibola by 0.0019463465, is now 0.004188181
9875465 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Cibola by 0.0019463465, is now 0.0056479406
9875465 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Madeira by 0.0019463465, is now 0.004188181
9875465 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.StarSystemActivityTracker  - Increasing system bounty probability for Madeira by 0.0019463465, is now 0.0056479406
9875999 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.shared.MarketConnectionActivityData  - Updating connection: [qaras|sindria]: trade (s: 0, l: 0), smuggling: (s: 10, l: 0)
9876049 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.fleets.BaseLimitedFleetManager  - 29 out of a maximum 30 fleets in play for [com.fs.starfarer.api.impl.campaign.fleets.PirateFleetManager]
9876050 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.fleets.BaseLimitedFleetManager  - Spawned fleet [pirate scout] at hyperloc Vector2f[-8904.36, -10709.742]
9879402 [Thread-4] INFO  com.fs.starfarer.api.impl.campaign.fleets.PatrolFleetManager  - 6 out of a maximum 7 patrols in play for market [Mazalot]


--------

LE: Loaded game... transversed. Froze again.

LE2: And again upon transversing.

Ok then.. it's repeatable, enter, unpause, click transverse to hyperspace. It crashes 8/10 times there or a bit later. Save file here: https://www.dropbox.com/s/pkkymn16uw47uj8/BROKENsave_SarahGinTonic_5246980135016847510.zip?dl=0
« Last Edit: April 29, 2017, 09:18:57 PM by Cosmitz »
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Alex

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Re: Game froze and died
« Reply #10 on: April 29, 2017, 09:11:53 PM »

Here is the complete log after cleaning the old one, rebooting the computer, started starsector, loaded the "faulty savegame", immediatly docked and spammed the ship details (crashed after the 4th window this time):

https://drive.google.com/file/d/0BxOjT8xhbKf7clE0NTBGb1hQb00/view?usp=sharing

Thank you - can't reproduce this. And looks similar to Cosmitz's issue, too. Would either/both of you mind upgrading the game's java version to Java 7 64 bit (instructions here) to see if that resolves the issue?

Also: in the starsector-core, there should be some hs_errXXXXX files, created at the time of each crash. Seeing what's in those would help narrow down the problem.
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Cosmitz

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Re: Game froze and died
« Reply #11 on: April 29, 2017, 09:19:17 PM »

Hey Alex, F5 and check edits on my last post.

LE: http://imgur.com/a/vGbmT < no hs_er etc files.

Updating now.
« Last Edit: April 29, 2017, 09:21:09 PM by Cosmitz »
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Alex

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Re: Game froze and died
« Reply #12 on: April 29, 2017, 09:25:59 PM »

Thank you - loaded it up a couple of times, the the unpause/transverse/wait a few seconds. No crashes. Tried w/ both sound on and off, just in case it was related.

(Edit: glad you told me to F5, btw, or I would have totally missed it.)

That this is reproducible on your end is great. If you try it with java 7 64 bit, that would confirm things one way or another.

Really weird that there are no hs_err files, though. That's java dying with some extreme prejudice.
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Cosmitz

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Re: Game froze and died
« Reply #13 on: April 29, 2017, 09:38:27 PM »

1    [main] INFO  com.fs.starfarer.StarfarerLauncher  - Java version: 1.7.0_80 (64-bit)

+vmparams

Same thing. Freezes on transverse or shortly after. (may just freeze on its own a bit later but trying to be consistent)


LE:
------------------
In Event logs..

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: java.exe
P2: 7.0.800.15
P3: 55281754

----------

Isn't 7.0.800.15 32bit?
« Last Edit: April 29, 2017, 09:59:30 PM by Cosmitz »
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Alex

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Re: Game froze and died
« Reply #14 on: April 29, 2017, 09:55:21 PM »

Hmm, that's unfortunate - could you try 1) with the sound off (assuming it was on) 2) the opposite fullscreen setting to what you're using, and 3) rebooting? A graphics driver update is also potentially worth a shot here.
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