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Author Topic: BTM Micro won't let me buy the game  (Read 2755 times)

Bastion.Systems

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BTM Micro won't let me buy the game
« on: December 02, 2015, 12:11:06 PM »

I order the game as usual with a Mastercard that I have had for over a year and I think have never canceled a payment from.
This is what they respond to me with:

Quote
We are unable to complete your order for:

Qty Product  Description                                Price     Discount     Subtotal
1   65980000 Starsector (formerly "Starfarer")      EUR 15.31     EUR 0.00    EUR 15.31
             Preorder

Our automated fraud screening service detected an unusually high risk with processing
your order. There are many factors that can trigger this situation, for example your
bank may have had problems with fraud which unfortunately triggered this for your
purchase although your payment method may be perfectly fine. However, in circumstances
like these, we are unable to process the order on-line and ask that you please call
us at +1-910-792-9100 to place the order or FAX it to +1-910-792-1889. Alternatively,
please feel free to try another payment method or card if that is an option to you.

Please note that your order was declined prior to the credit card charge being
completed.   If an authorization was obtained during order processing the authorization
has been released by BMT Micro and the charge will automatically be removed by
your credit card issuer.

If you attempted to pay by Paypal no funds will be taken from your account.

Sincerely,
BMT Micro, Inc. Customer Support

I guess the easiest solution is to let someone else buy it for me and hope they don't arbitrarily cancel the order,
but this kind of stuff is what deters potential buyers so heads up for devs to maybe implement alternative payment options in the future.
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Alex

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Re: BTM Micro won't let me buy the game
« Reply #1 on: December 02, 2015, 12:19:29 PM »

Hi - sorry about the trouble. This sort of thing, afaik, doesn't happen often, but it's unfortunate that it does at all. Have you considered giving them a call? I'd imagine they would be able to process the order over the phone.
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Bastion.Systems

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Re: BTM Micro won't let me buy the game
« Reply #2 on: December 02, 2015, 12:30:05 PM »

It would be a good way to hone my nonexistent spoken English skills but I think I'd just come across incoherent. (Maybe I'll try that after I get my C1 cert. when I finish my semester, as a little "test of fire")
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Alex

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Re: BTM Micro won't let me buy the game
« Reply #3 on: December 02, 2015, 12:59:38 PM »

Ahh, fair enough. Your written English is great, so I just kind of assumed you spoke it on a similar level as well, apologies :)
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