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Bug Reports & Support (modded) / Re: Issue with installing mods / Memory issue
« on: September 05, 2019, 11:26:32 AM »
Kind of agree with Alex regarding Event Viewer. It's a good location to start, but there are better ways if you want to go there.
First off: Check if you have a memory dump. There's usually a full one in C:\Windows\MEMORY.DMP and a smaller one (with just the necessary information) in C:\Windows\Minidump\
If you have one that coincides with the last BSOD, you need to install the Windows Debugger. If you are using Windows 10:
- go to the Store, search for "Windbg Preview", install it.
If you have an older version of Windows, check this link:
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools
Now with preparations done:
- copy or move the dumpfile you want to investigate to your desktop (mainly so we don't have to deal with insufficient permissions)
- start Windbg, go to "File" > "Open Dump File", select the file you just moved to your desktop
- after a while, one of the lines should say "For analysis of this file, run !analyze -v"
- just click the blue "!analyze -v", it will take a while to go through the file
You'll get some things about your error, but in the lower part it will give you a "MODULE_NAME". This is the name of the file that crashed your PC.
If you can find out the filename you can find out what driver causes the problem and check their homepage for updates.
If you feel uncomfortable doing this: The minidump file is only a few MB, so it's easy to upload and let someone else check it.
First off: Check if you have a memory dump. There's usually a full one in C:\Windows\MEMORY.DMP and a smaller one (with just the necessary information) in C:\Windows\Minidump\
If you have one that coincides with the last BSOD, you need to install the Windows Debugger. If you are using Windows 10:
- go to the Store, search for "Windbg Preview", install it.
If you have an older version of Windows, check this link:
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools
Now with preparations done:
- copy or move the dumpfile you want to investigate to your desktop (mainly so we don't have to deal with insufficient permissions)
- start Windbg, go to "File" > "Open Dump File", select the file you just moved to your desktop
- after a while, one of the lines should say "For analysis of this file, run !analyze -v"
- just click the blue "!analyze -v", it will take a while to go through the file
You'll get some things about your error, but in the lower part it will give you a "MODULE_NAME". This is the name of the file that crashed your PC.
If you can find out the filename you can find out what driver causes the problem and check their homepage for updates.
If you feel uncomfortable doing this: The minidump file is only a few MB, so it's easy to upload and let someone else check it.