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Author Topic: Activation key email hasn't sent  (Read 656 times)

Puffin Masta

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Activation key email hasn't sent
« on: February 06, 2020, 04:50:16 PM »

Hi. bought the game about half an hour ago and I'm hoping to spend most of tonight playing it.

I've not received an email with an activation key, and I don't see a way to have it resent. I used this email and a visa card.

Any idea what's going on? Thanks.
« Last Edit: February 06, 2020, 04:57:17 PM by Puffin Masta »
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Alex

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Re: Activation key email hasn't sent
« Reply #1 on: February 06, 2020, 04:56:01 PM »

Hi - sorry about the trouble! Looks like there was a typo in your email address on the order; I've just sent an email with your key to the correct address. I can't, however, fix the address in the order info - if you'd like to get that taken care of (and make potential key recovery easier down the line), you can send an email to cservice [at] bmtmicro [dot] com.

Hope you enjoy the game :)
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Puffin Masta

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Re: Activation key email hasn't sent
« Reply #2 on: February 06, 2020, 04:57:52 PM »

Ahh, woops. I'll get that sorted now before I forget. Thank you!
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